Our Cancellation and Refund Policy

Our Trips

Our trips are available in 2 different modes -

1. Fixed Departures - A scheduled trip with a fixed itinerary, date range, terms of service, and a mixed group of participants with similar interests.
2. Custom Personalized Private Groups - A personalized mode of travel with just your group members, your designed itinerary, and terms of services.

 

 

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Trip Cancellation

We will issue you refunds on cancellation of a booked trip following the below stated rules of cancellation, but after deducting the financial expenditures we already made towards the planning and business loss faced due to the cancellation.

 

Quick Navigation:

• For All Treks Below 4000 Meters
• For All Treks Above 4000 Meters
• For Climbing Expeditions
• Important Notes
• Refund Schedule

 

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Rules Of Cancellation:

 

For Treks in India, Nepal, and Bhutan ( below 4000 Meters)

If cancellation is done:

1. Up to 20 days or more before the trek start date  - Full Refund of the total paid amount
2. Between 20 days to 0 days before the trek start date - No refund. Free rescheduling or transfer of slots is allowed as specified below.
3. Transfer Of Slot to a Different Batch/ Trek: No Loss Of Money, valid up to 1 year from the Invoice date. It can be availed up to 15 days before Trek Start Date by sending an email.
4. Transfer of Slot to Friend/ Family For Same Batch: No Loss Of Money, valid up to 1 year from Invoice date. It can be availed up to 5 days before Trek Start Date by sending an email.
5. Validity: This rule is only applicable for treks below 4000 meters and not graded as Challenging or Challenging+

 

 

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For Treks in India, Nepal, and Bhutan ( above 4000 Meters, Below 6000 meters)

If cancellation is done:

1. Up to 30 days or more before the trek start date  - Full Refund of the total paid amount
2. Between 30 days to 20 days before the trek start date - a 50% refund of the invoiced amount. 50% of the invoice amount will be charged as a cancellation penalty.
3. Between 20 days to 0 days before the trek start date - No refund. Free rescheduling or transfer of slots is allowed as specified below.
4. Transfer Of Slot to a Different Batch/ Trek: No Loss Of Money, valid up to 1 year from the Invoice date. It can be availed up to 20 days before Trek Start Date by sending an email.
5. Transfer of Slot to Friend/ Family For Same Batch: No Loss Of Money, valid up to 1 year from Invoice date. It can be availed up to 7 days before Trek Start Date by sending an email.
6. Validity: This rule is only applicable for treks between 4000 to 6000 meters of any grade

 

 

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For Technical Peak Climbing Expedition in India and Nepal

If cancellation is done:

1. Up to 90 days or more before the start date - 100% Refund of the total invoiced amount
2. 89 days to 46 days before the start date - 60% refund of the total invoiced amount. 40% of the invoice amount will be charged as the cancellation penalty.
3. 45 days or less before the start date - No Refund of the total invoiced amount. However, transfer of batch and rescheduling is allowed as specified below.
4. Transfer Of Slot to a Different Batch/ Trek: No Loss Of Money, valid up to 1 year from the Invoice date. It can be availed up to 30 days before Trek Start Date by sending an email.
5. Transfer of Slot to Friend/ Family For Same Batch: No Loss Of Money, valid up to 1 year from Invoice date. It can be availed up to 20 days before Trek Start Date by sending an email.
6. Validity: This rule is applicable for both trekking and technical peaks above 6000 meters, categorized as a climbing expedition and graded as Challenging or Challenging+

 

 

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Please note the following with regard to the cancellation policy.

1. The cancellation request is only stated as valid upon a formal email communication sent by you to Himalayan High.
2. You may send a cancellation request as a reply over the Booking Confirmation Email that you must have received from us at the time of booking the trek.
3. Cancellation requests sent over Whatsapp or phone will not be valid.
4. The date of this cancellation email will only be considered as the time of cancellation to calculate the refund.
5. The refund process might take 3 - 7 working days.
6. Please email us your Bank Account Details along with the cancellation email.
7. Only the amount received in our bank will be refunded, not the bank transfer charges or convenience fees if any.
8. Online booking using PayUMoney, PayPal, etc levies convenience charges ranging between 2 - 3 % of the transferred amount which will not be refunded in case of cancellation.
9. Direct Bank Transfer through NEFT/IMPS/ UPI or International Wire Transfer, Payment through Transferwise, Western Union, etc. does not have this problem and the full amount received will be refunded.
10. Direct Cash Deposit in our bank is chargeable by the bank amounting from Rs. 25 - 50. Refund will be made after deducting the Bank Service Charge in such cases.
11. For partial cancellation, any group discount given at the time of booking will be re-adjusted as per the actual group size after the partial cancellation.

 

 

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Refund of Money

After confirming your cancellation, we will initiate a refund of the applicable amount to you based on our cancellation rules. In some cases, we may ask you for the Bank Account Number to refund the amount to. The actual reflection of the amount might take 3 - 7 banking days.