Cancellation & Refund Policy

Himalayan treks need advance planning and reservation of guides, transport, stays, support staff and other limited local resources. Once these are reserved for your trip, they may not be available for other customers.

This policy is designed to fairly manage the financial impact when a confirmed trip is cancelled or changed, while protecting both our customers and the local people and services already committed to the trip.

Which Cancellation Rule Applies?

Category	Applies To
Category A	Treks below 5,000 metres and not graded Challenging or Challenging+.
Category B	Treks from 5,000 metres to below 6,000 metres and not graded Challenging or Challenging+.
Category C	Treks 6,000 metres or above or graded Challenging or Challenging+.

For this policy, altitude means the highest altitude published by Himalayan High on our website or in the itinerary/package sent to you. Altitude shown on Google, maps or other websites will not be used. Any trek graded Challenging or Challenging+ always comes under Category C.

Cancellation, Refund & Rescheduling Rules

Cancellation Time	Category A	Category B	Category C
90 days or more	Penalty: 0% Refund: 100% Free rescheduling allowed	Penalty: 0% Refund: 100% Free rescheduling allowed	Penalty: 0% Refund: 100% Free rescheduling allowed
60 to 89 days	Penalty: 0% Refund: 100% Free rescheduling allowed	Penalty: 0% Refund: 100% Free rescheduling allowed	Penalty: 30% Refund: 70% Free rescheduling allowed
59 to 45 days	Penalty: 40% Refund: 60% Free rescheduling allowed	Penalty: 50% Refund: 50% Free rescheduling allowed	Penalty: 60% Refund: 40% Rescheduling allowed with 25% penalty
44 to 30 days	Penalty: 70% Refund: 30% Rescheduling allowed with 25% penalty	Penalty: 75% Refund: 25% Rescheduling allowed with 30% penalty	Penalty: 80% Refund: 20% Rescheduling allowed with 40% penalty
29 to 20 days	Penalty: 80% Refund: 20% Rescheduling allowed with 35% penalty	Penalty: 90% Refund: 10% Rescheduling allowed with 40% penalty	Penalty: 100% No Refund No rescheduling
Less than 20 days	Penalty: 100% No Refund No rescheduling	Penalty: 100% No Refund No rescheduling	Penalty: 100% No Refund No rescheduling

All penalty and refund percentages are calculated on the total invoiced value, not only on the amount already paid.

Refund Amount = Amount Paid − Applicable Cancellation Penalty.
The refund cannot be more than the amount already paid to Himalayan High.

Rescheduling Rules

Where free rescheduling is allowed, no rescheduling penalty is charged.
Where rescheduling with penalty is allowed, the stated rescheduling penalty is calculated on the total invoiced value. The remaining amount already paid will be kept as credit with Himalayan High.
The credit must be used for another Himalayan High trip starting within 1 year from the original trek start date.
A booking can be rescheduled only once under this policy.
Credit carried forward from the original booking cannot later be taken as cash.
The new trip will be charged at the price applicable at the time of the new booking. If it costs more, the difference must be paid.
Any non-refundable amount already paid or committed to hotels, transporters, guides, permits or other third-party services may still be deducted, even where rescheduling itself is free.

Changes in Team Size

Team members may be added or removed without cancelling the whole trek. Addition and removal are treated differently.

Addition of Team Members

When Requested	Rule
More than 7 days before trek start	Members may be added within the normal maximum team size, subject to confirmation from Himalayan High.
7 days or less before trek start	Up to 2 members may be added, subject to availability and confirmation from Himalayan High.
Above the normal maximum team size	Himalayan High may allow up to 2 extra members, depending on the trek, route, safety and logistics.

Additional members must be confirmed by Himalayan High before joining the booking. The final team size cannot exceed the normal maximum by more than 2 members unless specifically approved by us. Additional members will be charged at the package price applicable when they are added.

Removal of Team Members / Partial Cancellation

If one or more confirmed members do not join the trek while the trek continues, it will be treated as Partial Cancellation.

The applicable cancellation rule will first be applied to the invoiced value of the member or members being removed.
The package will then be recalculated for the remaining team because the original price may have been based on the earlier team size and shared costs.
If the smaller team changes the actual cost of transport, stay, guides, support staff, porterage, permits or other services, the updated cost may be applied.
Any group discount or shared-cost benefit based on the original team size may also change.
The final refund or balance amount will be calculated only after the revised package price for the remaining team is confirmed.
The original per-person price may change if the confirmed team size becomes smaller. We will only revise costs that are actually affected by the change.

Every reduction in team size will be treated separately based on the date on which that change is requested. After a change is confirmed, the revised team size and revised package value will be used for any further changes.

Important Points

All penalties and refunds are calculated on the total invoiced value, not only on the booking amount already paid.
For partial cancellation, the cancellation rule is applied to the removed member(s), and the package is then recalculated for the remaining team.
Cancellation or partial cancellation must be sent by email. Phone calls, WhatsApp messages, SMS or verbal requests alone will not be treated as valid cancellation requests.
The date and time when we receive your cancellation email will decide which cancellation rule applies.
Payment gateway charges, bank charges, transfer charges and other third-party charges already paid are non-refundable.
Any permit, reservation, accommodation, transport or other third-party amount that has already become non-refundable may also be deducted where applicable.
Refunds are normally initiated within 3 to 7 working days after the final refund amount is confirmed.

Example Calculation

Example 1: Full Cancellation

Total Package Value: ₹1,00,000
Amount Already Paid: ₹60,000
Applicable Cancellation Penalty: 40% of ₹1,00,000 = ₹40,000

Refund = ₹60,000 paid − ₹40,000 penalty = ₹20,000.

Example 2: Partial Cancellation

A group of 6 members books a private trek. Later, 1 member cancels while the other 5 continue.

The applicable cancellation penalty is calculated on the invoiced value of the member leaving the group.
The package is recalculated for the remaining 5 members.
If shared costs change because the group is smaller, only the affected costs are revised.
The final refund or balance is calculated after the revised package value is confirmed.